At Kim Wanderer, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines our process for returns and refunds.
Returns
- You can request a return within 7 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as received.
- To initiate a return, contact us at [email protected] with your order details and reason for return.
Refunds
- Refunds are processed after we receive and inspect the returned item.
- Refunds will be made in the form of cash on delivery refund, given via the original payment method, or as agreed with our customer support.
- Please allow 7–10 business days for the refund to be processed after we receive the returned item.
Non-Returnable Items
- Items damaged due to misuse or improper handling by the customer cannot be returned.
- For hygiene and safety reasons, certain items may be non-returnable, which will be clearly mentioned on the product page.
Shipping Costs
- Customers are responsible for the shipping cost to return the item unless the return is due to a defect or error on our part.
Contact Us
For any questions regarding returns or refunds, contact us at [email protected].